Frequently Asked Questions

• Where does your beef come from?
  Simply put, our 100% Natural American Angus beef comes from some of the best ranches in the world. We’re committed to being better through our “Never Ever Program,” which means our beef is never exposed to steroids, antibiotics, growth hormones, chemicals or additives. Ever. We work only with ranchers who share our belief that cattle should roam free and live a happy, relaxed life. All cattle is raised on natural feed like pasture grass, hay, grains and legumes before being finished on a corn-based diet for true corn-fed flavor and optimum marbling.
• Why do your prices differ from those of fast-food chains?
  We pride ourselves in our commitment and emphasis on high quality ingredients. From sourcing our 100% all-natural Angus beef patties that are hormone- and antibiotic-free, to hand-cutting our french fries and onion rings daily. We create chef-inspired recipes like our VEGEFI Burger and BURGERFI Sauce from more than a dozen premium ingredients. We realize there are faster ways, but we prefer the honest way. We make food for people who care.
• Is your VegeFi burger vegan?
  • The standard build of our VegeFi® Burger is plant-based, not vegan: Quinoa + Veggie Blend Burger, American Cheese, Lettuce, Tomato, Fi Sauce, Multigrain Bun. 
  • The VegeFi® patty itself is vegan. We use dairy-free products like vegan parmesan and vegan eggs to not only create great flavor but to bind the burger together.  
• How big are your burgers?
  Each of our patties are just under a quarter pound before cooking – and with our signature burgers, you get two of ’em. That’s not just a lot of burger. It’s some of the highest-quality, free-range, humanely raised beef you can find.
• Do you have an allergens list?
  If you have a food allergy, please refer to our allergen information link provided below prior to ordering and be sure to let our team know. We cook with canola oil. Before placing your order, please let us know if you have a food allergy and we’ll do our best to accommodate. BurgerFi Allergen Guide
• Are your buns vegan?
  We currently have two vegan options for our guests to enjoy: our Multigrain Bun and Lettuce Bun. Please note, our classic potato bun is not vegan. 
• Do you offer gluten-free options?
  Yes! We have two gluten-free options for our guests to enjoy. While we strive to provide the best burger experience for all dietary restrictions, cross-contamination may occur. Before placing your order, please let us know if you have a food allergy and we’ll do our best to accommodate. Udi’s Gluten Free Buns Guests that follow a gluten-free diet can enjoy these soft, golden buns with any of our burgers or sandwiches. Udi’s Gluten Free Buns are also dairy-free, soy-free, and nut-free. Green Style We can prepare any of our burgers or sandwiches Green Style, meaning it comes served on a crisp, lettuce cup. We made these in-house daily. *Some things to keep in mind: Our VegeFi® Burger recipe contains breadcrumbs. Our jumbo Onion Rings are breaded with flour and beer batter, which generally contains gluten.
• Why is the wait longer than that of fast-food chains?
  Making delicious food that you can order, pick up and eat quickly actually takes quite a bit of time and preparation. BurgerFi is committed to serving fresh, high-quality food to our guests. As a result of our commitment to quality – hand-cutting fresh potatoes to make our fries, to carefully crafting our BurgerFi Sauce from fresh ingredients – our cooking process may take a bit longer than a traditional fast casual restaurant.
• Where can I find your nutritional information?
  Refer to our nutritional information document.  
• I have questions about my V-Fi-P Rewards Account, what should I reference?
  See Rewards FAQ here: https://www.burgerfi.com/burgerfi-rewards-faq/ ‎