We have recently made some changes to the BurgerFi Rewards Program. Please reference Frequently Asked Questions below.

• What will the new Rewards Program entail as of 3/5/34?
  • Free Fresh-Cut Fries after Registration
  • Free Birthday Shake
  • $5 off $15 Half Birthday Reward
  • Earn 1 point for every $1 spent. Earn 50 points and receive $6 Reward Dollars
  • New Ultimate Fi-natic tier – Must have visited 12x in a 365-day period to achieve that tier. Benefits of the Ultimate Fi-natic Tier include:
    • 2x Points every Tuesday
    • Earn 2 points for every $1 spent
• How much do I have to spend until I earn a reward?
  With the new loyalty program as of 3/5, for every $1 spent it is 1 point earned and once you earn 50 points then you will receive $6 Reward Dollars that expire within 30 days.
• Why can’t I see the details of the new loyalty program on my account?
  You will need to make sure that you have the latest app version, update if necessary, and may have to log out and log back in for any changes to take effect.
• What will happen to any current points already acquired before 3/4?
  Any account with over 50 points will reset to 0 and receive a $6 Reward. Similarly, accounts with 51 or more points will deduct 50 points and issue a $6 reward. This change will align the new reward program rule of Spend $50, get $6.
• If I had an existing BFI account, where are my rewards?
  All rewards should have stayed on your account with the transition to the new loyalty program, but also considering the expiration dates on any previous rewards.
• When do I receive my half birthday reward?
  You will receive the half birthday reward on the first of the month of your half birthday, and they are valid for 30 days.
• When do I receive my birthday shake?
  Birthday rewards are issued bi-weekly during the birthday month, and they are valid for 30 days. If you do not receive this, please fill out the form in the contact us section of the app. Please note that if you register for an account the day before you're birthday or on your birthday, you will not receive your birthday on the exact date but per the scheduled distribution above will be issued on the next cycle. If you register and do not receive your birthday shake after 30 days of completing the registration for your valid birthday please fill out the contact form for customer care. Will need to show valid ID to redeem.
• What's the difference between loyalty balance, gift card balance, and loyalty rewards?
  • Loyalty Balance: funds that are pre-loaded on the account that can be added by transferring a physical gift card or an eGift to their account or by using the “add funds” function.
  • Gift Card Balance: a guest can use a gift card to pay instead of their loyalty balance, by inputting the card number and registration code at online checkout.
  • Loyalty Rewards: rewards that are offered as part of the loyalty program including Free Fresh-Cut Fries after registering an account, Free Custard Shake on their birthday, and $6 in Reward Dollars.
• Why is my gift card not working?
  If you added a physical card balance or eGift card balance to your loyalty account, you will no longer be able to use that gift card as the new balance will be $0.00. However, it will be available in your “Loyalty Balance”.
• Can I use multiple forms of payment?
  Yes, you can use multiple forms of payment including combinations of rewards, loyalty balance, gift card balances, and credit cards. However, you cannot apply two rewards on the same check.
• Why didn’t I get points on my purchase?
  If you used rewards or redeemed points for a purchase, you won’t earn points equal to that value. Points are earned only on purchases without using rewards, but you can still earn points using loyalty balances and gift cards.
• I forgot to scan my app while I was in the restaurant. How can I get credit for my visit?
  You can open the app and click the “Contact us" button. From there, select the “Missed Points” option. This will prompt you to a new page, you will then need to file a form asking about the visit, location of the restaurant, contact information, and a picture of the receipt.
• Does the app save my credit card information for other forms of payment?
  • The app does save your Credit Card information after you select “save card” at checkout and you will be able to apply that Credit Card on future orders at the same location (If ordering from a new location, you will need to resubmit credit card details).
  • Credit card information is not saved when “adding funds” to your loyalty balance or purchasing eGifts.
• Why is my reward not working when checking out?
  To redeem a reward, the item must be in the cart before checking out and met the minimum payment requirement if applicable.
• Do my points expire?
  No, points do not expire for active members who dine with us at least 1 time in a 12 month period. However, your points will expire if you become inactive by not dining with us in 12 months.
• Are rewards, loyalty balances and payment methods able to be used for Anthony’s Coal Fired Pizza and Wings?
  No, loyalty rewards, loyalty balances, and payment methods within the BurgerFi app can only be used at BurgerFi.  
• Can I order through the app and pay with cash in store?
  No. If you are ordering through the app you must complete the transaction at checkout on the app.  
• Will I receive order tracking info on my delivery orders?
  Yes, after a delivery order is placed you will receive email confirmation of the order, and a text with tracking details for the order that is fulfilled by DoorDash.  
• How do I cancel an order?
  You can cancel an order by navigating to your "Profile" and clicking on "Orders" and then "See More." From there you will be able to edit or cancel your order if it is scheduled in advance up to 15 minutes before the scheduled ready time.
• How can I locate an eGift card purchase or purchase history if I lost the email receipt?
  Guests can locate order history by navigating to “Profile” then “Orders” and past placed or scheduled orders will appear. A emailed order confirmation should be sent to their email address associated with their account.   To locate the purchase receipt of an eGift a guest should receive an email confirmation from “BurgerFi Guest Services”. Should they experience any issues, they can reach out to us directly by using the form here.  
• I forgot to scan my app while I was in store. How can I get credit for my visit?
  Our Rewards Inquiry form can help you get points for a past order – just be sure to have your receipt readily available. To find this, see the contact us page on our site.
• Can I add a gift card to pay within the app?
  Yes, a physical gift card can be added to your rewards account by transferring the balance located under the "Rewards & Offers" section. This will transfer the balance to your account and be reflected as your new "Current Balance"  on this screen and as your "Loyalty Balance" at checkout . Once an eGift or physical gift card is transferred the original card number and registration number will no longer be valid and have a balance of $0.00.
• I want to earn points, but I don't want to use my rewards. How do I do that?
  Simply place our order and at checkout do not select the "redeem" button to apply any rewards to your cart.
• When do I receive my birthday shake/ I didn't receive my Birthday shake?
  Birthday rewards are issued bi-weekly during the month. If you do not receive this please fill out the form here.  This reward will be valid for 30 days.
• How do I request/check on a refund?
  For a refund, it’s best to contact us directly. Please fill out the form here or reach out to us at [email protected].