Must BeEducational, Inspirational, Motivational, and Informational.Weekly Topics create consistency and alignment with your management team and their message.
Post the weekly agenda on your BOH communications board.
Reiterate the BurgerFi philosophies.
Business Plan – “Hot Juicy Burgers, Crispy Crunchy Fires, in an exceptionally clean restaurant, by a highly energetic and motivated team.”
OUR DNA – Differentiators, Nuances, Attitude
OPP – On Time, Perfect Uniform, Positive Attitude
14 Great Shifts – There are 14 shifts in a week – that’s 14 opportunities to reiterate the same message. This ensures that EVERY Team Member is aligned, whether they are full time or part time.
Break down a full week into 14 GREAT shifts.
Allow full time team members to assist in leading pre-shift meetings to ensure understanding and buy in.
Include specific restaurant Key Performance Indicators for discussion and awareness.
At the summit I talked about the concept of “no fault forward” and how it benefits businesses in many different ways. The idea is simple yet powerful – have the courage to stop the assembly line and address problems when the product is less than perfect. By adopting this mantra, we create a culture of excellence and pride and it’s proven to drive financial growth.
The correct person expediting is critical to the success of your business. The BurgerFi system is built on excellence and only perfect food should pass the expediter. NO FAULT of ours will reach the guest if you follow the system. During peak critical volume, is your manager looking at every plate to make sure we are selling hot juicy burgers, crispy crunchy fries. and giving exceptional hospitality?
Quite simply, that is what guests come to BurgerFi for, and it’s the same expectation you have when you go out to eat. Give perfect food and exceptional hospitality, and the guests will come back time and time again.
Consider an orchestra without a conductor or a plane without air traffic control. Who is expediting your kitchen?
This article from MIT Sloan School of Management explains a case study in the automotive industry. The same concept applies.
Thanks for all you do to make BurgerFi great!
Chef Paul
